The Vault Pass is a digital product that unlocks the moment you enter your key, so please read this before you buy. It's short, and unusually humane for a document with “Policy” in the title.
If the Vault Pass didn't unlock, you were charged in error, or you bought by mistake and haven't meaningfully used the paid features, email us within 14 daysof purchase and we'll make it right — a fix or a refund. We would genuinely rather repair a broken unlock than keep money from someone the game annoyed.
What a refund is not for: losing the in-game market and deciding capitalism owes you $9. Gwen has noted your objection. Gwen is unmoved.
Purchases are handled by Gumroad as the merchant of record, so refunds are issued through Gumroad back to your original payment method. Reply to your Gumroad receipt email to request one, or email us and we'll start it for you. Processing times to your bank are Gumroad's and your bank's, not ours.
Most “it didn't work” reports are simply a license key that was never entered. After buying, copy the key from your Gumroad receipt and paste it into Restore purchasein the Game to unlock on any device. If that still fails, contact us — we'll sort it or refund you, no interrogation.
If something's wrong, talk to us first — it's faster than a chargeback and we're reasonable. Fraudulent chargebacks may result in the license being revoked, which is a fancy way of saying the pass turns back into a pumpkin.
Nothing here limits any refund or cancellation rights you have under the consumer law of your country or state. Those always win over this page.
andrew@screwcapholdings.com— include your Gumroad receipt or order number and we'll move fast. See also our Terms and Privacy Policy.